Reto Merazzi
Managing Director and Head of Technology Solutions
Hubbis

• What are the key opportunities and challenges in Asian wealth management today?
• What does the private banking and wealth management industry need to do to adapt to this highly-challenging environment?
• What is now required to deliver value to clients?
• Are private banks and other advisory firms geared up enough to deal with the increasingly complex needs of clients?
• To what extent is sustainability of the private banking model in Asia built on developing ties with other wealth management firms, such as EAMs and family offices, as well as local firms in markets such as in Indonesia, Thailand, Malaysia and The Philippines?
• What are your biggest priorities and needs?
• In what ways can technology solutions be used to overcome business challenges such as rising costs, greater regulatory and compliance burdens, and the need to increase efficiency?
• How is the use of technology evolving in Asian wealth management?

Chair

Michael Stanhope
Chief Executive Officer
Hubbis

Panel Members

Hugues Delcourt
Country Executive for Singapore & CEO Private Banking International Asia
ABN AMRO Private Banking

David Bellingham
Chief Executive Officer & Responsible Officer
Professional Investment Advisory Services

Mario A. Bassi
Managing Director, Head of Asia
Solution Providers Management Consulting

Anuj Jain
Managing Director, Asia Pacific
Bosch Software Innovations

Simon Clare
Product Manager, Anova
DST Global Solutions

Like any modern technology-driven enterprise, wealth management relies on data elements which are sourced, stored, enriched and distributed via a number of channels. Traditionally that data is simply treated as a means to an end, driven by a specific business use case. What data to do we need, where is it currently located, and how should we distribute it? As wealth management platforms have evolved over time the data needs powering those services have grown to a point of “critical mass” where the platform ceases to be a means to an end and becomes an incredibly valuable asset in its own right.

The data which is stored in a wealth management platform, properly leveraged has the potential to transform a wealth management business by proactively providing new insights and data points to clients, relationship managers and supporting management in making data driven business decisions.

This presentation aims to:

• Outline the properties of common wealth management platforms, the kinds of data which must be stored on the platform, and assess the potential business value of this data in its own right
• Introduce some data analysis techniques adopted in other industries such as retail, search and social networking, which specific reference to “big data”
• Outline some potential applications of those techniques in the wealth management industry including:
• New information and insights directly presented to the client, thereby improving the perceived value to clients
• New information and insights about clients delivered to the relationship managers, for instance, “propensity to buy” intelligence supporting cross- and up-sale activity
• New information and insights about the business overall, feeding into data driven business decisions

Urs Tanner
Chief Executive Officer
Assentis Technologies

• Why client reporting is becoming more and more important
• The evolution of client reporting
• Turning client reporting into a sales and advisory tool
• Innovation: bringing client reporting closer to front-operations

Anuj Jain
Managing Director, Asia Pacific
Bosch Software Innovations

In an ultra-sophisticated business environment like private banking, it is not only essential to understand client requirements but also to share information with different stakeholder and henceforth. The driving factors of 3C (Customers, Compliance and competition) are emphasising more on use of technology that enable organisations for faster response to dynamic business environment.

This presentation will talk about some of these challenges and innovative technology solutions available for business empowerment. Some of the highlights of the presentation are:

• Why is there a need to connect the information silos within the organisation?
• What differentiating factors this can bring to the end customer offerings
• Business-driven IT tools - business empowerment
• Benefits of business empowerment
• Case study

Leas Bachatene
Managing Director, Governance, Risk & Compliance, Asia
Thomson Reuters

• What regulatory and compliance challenges are preventing wealth management firms and private banks from accelerating their businesses in Asia
• Practical implications of various legislations – such as FATCA, Dodd-Frank, Volckers Rule, etc
• Potential solutions to the sweeping regulatory and compliance hurdles
• The growing need and role for regulatory tracking and intelligence

• What are the current compliance and regulatory trends and challenges for private banks and other wealth management organisations in Asia?
• How can technology tackle these?
• What is the impact of regulation on operational risk requirements?
• The increasing importance of risk & regulatory profile management in wealth management: how to collect, how to manage the lifecycle, and how to maintain the profiles in collaboration with clients?
• What impact is FATCA having on the wealth management business in Asia, and how can technology help address the related issues and challenges?
• Given the magnitude of the requirements on technology and systems from a global perspective - how will the smaller firms cope?
• How are Asian banks tackling the operational issues? Are their challenges different from the local banks?
• What are the pitfalls of operational risk being an after-thought?

Chair

Andrew Crooke
Editor
Hubbis

Panel members

Conrad Lim
Deputy Chief Executive Officer and Regional Head of Legal & Compliance
LGT Bank

Sachin Sawkar
Managing Director, Chief Operating Officer, South & South-east Asia, and Head of Business Risk & Control, Asia Pacific
Deutsche Bank Private Wealth Management

Urban Wilde
Managing Director, Regional Chief Risk Officer, Asia Pacific
Barclays Wealth

Erik Wilgenhof Plante
Head of Compliance & Anti-Money Laundering
DZ PrivatBank

Philip Perchard
Senior Compliance Manager
Asiaciti Trust Singapore

• Winning relationships: how can technology improve the client experience and contribute to increase client loyalty, transparency and communication by using all available channels and technologies?
• What is the value of client reporting as a key a point of differentiation?
• Strategy: how does your technology support the clients and client advisers throughout the advisory process (planning / implementation / monitoring)? How do you identify and close gaps by using technology?
• How to most effectively trade, manage and report structured products in the current market environment?
• Will clients ultimately lose out as a result of product pricing to take into account the rising costs of compliance and technology?
• What are the tools wealth managers need to do the job?

Chair

Reto Merazzi
Managing Director and Head of Technology Solutions
Hubbis

Panel members

Hoong-Shen Wong
Head of Client Reporting and Output, Singapore / Hong Kong
UBS Wealth Management

Ketan Samani
Senior Vice President, eBusiness, Consumer Banking Group
DBS Bank

Kannan Vijayaraghavan
Executive Director, Business Technology
Bank Julius Baer

Urs Tanner
Chief Executive Officer
Assentis Technologies

Andrew Au
Founder & Chief Executive Officer
AG Delta

Andrew Au
Chief Executive Officer
AG Delta

• Improving client adviser productivity while balancing client service, compliance and revenue targets
• Operating proprietary versus open architecture wealth platforms : the Amazon.com for investment products?
• Leveraging compliance for competitive advantage
• Virtualising the client adviser wealth station
• Crystal ball: what tools client adviser's and bank's will be using in the future

Dr Fred Davies
Chief Executive Officer and Chairman
Insa Investment Software

• The role of software solutions in a typical day
• Every-day needs and applications of data, technology and software

• Understanding the extent of the development of the EAM industry in Asia
• What is required to take these independent firms to the next level?
• What are the main hurdles to this?
• What is the role technology plays in the business of EAMs?
• How is this evolving?
• What potential exists for greater automation in the EAM industry?

Chair

Andrew Crooke
Editor
Hubbis

Panel chair

Anthonia Hui
Chief Executive Officer
AL Wealth Partners

Urs Brutsch
Managing Partner & Founder
HP Wealth Management

Dr Fred Davies
Chief Executive Officer and Chairman
Insa Investment Software

• How are today's technology and systems-related needs and priorities likely to evolve?
• What will be the challenges in implementing them?
• Technology strategy: how to most effectively develop a technology landscape as a baseline for decision making; how to build a complete private banking technology suite?
• The client experience of the future: how to more actively involve the clients along the entire advisory process through the use of internet and mobile channels?
• The next CRM: from reactive to proactive relationship management; how to translate data into analytics and how to use the conclusions in the advisory and sales processes.
• Usability and navigation: enhancing the wealth managers technology experience by introducing unified dashboards, user-friendly navigation, and seamless process support through different channels
• Operational efficiency: to what extent is there a need for better understanding and supporting front-to-back processes through technology in order to increase process efficiency?
• How to design and control the processes, manage the statuses and users involved and deal with the paperwork required?
• IT project portfolio management: how to manage the complexity, organise IT governance and drive the decision-making process across the entire project portfolio in order to increase the technology implementation success
• Buy or build: the main drivers and considerations for making buy or build decisions and how to best assess the complete mid- to long-term impact of the decision; assessment criteria and weighting, disciplined approach, vendor selection and key considerations

Chair

Andrew Crooke
Editor
Hubbis

Panel members

Hansruedi Kern
Managing Director, Chief Operating Officer, Asia
Lombard Odier Darier Hentsch

Florence Wong
Executive Director, Wealth Management IT, Asia Pacific
UBS

Nam Soon Liew
Partner and Financial Services Advisory Leader, Asia Pacific
Ernst & Young

Michiel van Selm
Director, Financial Services Industry Practice
PwC Singapore

Lawrence Grinceri
Chief Operating Officer
AG Delta

Reto Merazzi
Managing Director and Head of Technology Solutions
Hubbis

Simon Clare
Product Manager, Anova
DST Global Solutions

An investigation of potential "disruptive innovation" in the wealth industry. The core being an informal round table assessing:

• Which web analysis techniques could be "disruptors" in the wealth market?
• Which delivery channels are becoming important and their chance of becoming “disruptors” or simply just another information channel?
• The impact of real time systems in wealth environment

Bert-Jan van Essen
Founder
Cloud Banking Services / Cloud Consulting Services

• Wealth management - do we really need a changed approach towards our clients?
• Why would we want to change our delivery model of technology services?
• The regulators will never approve? Or will they?
• Implementation approaches
• What's next?

Peng Hui Goh
Head, Solution Consulting, APAC
Assentis Technologies

• What are the challenges in client onboarding / KYC?
• How can we streamline processes to simplify client onboarding?
• How MAS, HKMA and FATCA influence client onboarding
• What are the cross-border challenges?
• Client onboarding from the client's point of view
• How can IT support improve client onboarding / KYC?